Privacy Policy
LivWell BluPrint | Ratelle Wellness LLC
Effective Date: October 20, 2026
Ratelle Wellness LLC, doing business as LivWell BluPrint (“LivWell,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and disclose information through our website, online forms, scheduling systems, and communications.
1. Information We Collect
Depending on how you interact with LivWell, we may collect:
- Name and contact information
- Email address and telephone number
- Appointment and scheduling information
- Program inquiries and service preferences
- Information voluntarily submitted through website forms
- Communication preferences and SMS consent records
- Website usage information, including browser type, device information, and cookies
- Payment and transaction information processed through authorized service providers
Health-related information collected in connection with clinical services may be subject to additional privacy protections and separate healthcare privacy notices.
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide information about our programs and services
- Deliver customer service and administrative communications
- Send appointment reminders and follow-ups where permitted
- Send promotional emails or text messages when appropriate consent has been obtained
- Improve our website, services, and customer experience
- Maintain business records and comply with applicable legal requirements
3. SMS Messaging Privacy and Consent
LivWell BluPrint may communicate with individuals through SMS text messaging when appropriate consent has been obtained.
We may send appointment reminders, scheduling updates, customer service messages, educational content, event announcements, and promotional communications based on the individual’s consent preferences.
Marketing and non-marketing SMS consent are collected separately where applicable.
Providing a telephone number does not automatically constitute consent to receive promotional text messages.
Individuals may opt out of SMS messages by replying STOP or request assistance by replying HELP.
SMS Data Protection and Non-Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing
We do not sell personal information to third parties for their independent marketing purposes.
We may disclose information to authorized service providers that assist with website hosting, scheduling, communications, payment processing, customer support, and business operations.
These providers may access information only as necessary to perform authorized services and subject to applicable confidentiality, security, and legal obligations.
We may also disclose information when required by law or with your authorization.
5. Healthcare Information
Certain health information collected during the provision of healthcare services may be protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
When applicable, the collection, use, and disclosure of protected health information are governed by our separate Notice of Privacy Practices and applicable healthcare privacy requirements.
This website Privacy Policy does not replace any legally required Notice of Privacy Practices.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, or misuse.
However, no internet transmission or electronic storage method can be guaranteed completely secure.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve user experience.
Where required by applicable law, we will obtain consent before using nonessential tracking technologies.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal and record-retention requirements.
You may unsubscribe from marketing emails using the unsubscribe link in those communications.
You may opt out of SMS messages by replying STOP.
9. Third-Party Websites and Services
Our website may contain links to third-party platforms or services.
We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies.
10. Children’s Privacy
Our website and general marketing services are intended primarily for adults.
We do not knowingly collect personal information from children under 13 through our general marketing website without appropriate parental authorization.
11. Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws.
The updated policy will be posted on this page with a revised effective date.
12. Contact Information
For privacy-related questions or requests, contact:
Ratelle Wellness LLC DBA LivWell BluPrint
Grand Forks, North Dakota
Website: https://livwellhealth.co/
Email: contact@livwellhealth.co
Phone: 701-317-7071